交付與退款政策

最後更新日期：2026 年 10 月 4 日

信用卡帳單上的商家名稱是「rnao-studio」，不是「YouTools」。YouTools 由 rnao studio 經營。看到不確定的扣款，請先來信確認，我們會協助查詢，不必直接向銀行提出爭議。

一、商品內容

本服務販售的是「單一活動」的方案升級，屬於透過網路提供的數位服務，沒有實體商品與寄送：

  • 單次活動 NT$99：該活動的資格名單上限提高為 30 個頻道，期限 30 天
  • 升級 +NT$99（或直接 NT$198）：上限提高為 200 個頻道，期限 60 天

期限自付款確認當日起算，升級不重新起算。方案只適用於購買時所選的那一個活動，不能轉移到其他活動。本服務沒有自動續扣。

二、交付方式

  • 付款成功、SHOPLINE Payments 回傳交易完成後，系統會立即為該活動開通方案，付款完成頁會顯示「方案已升級」。
  • 若付款後沒有立即開通，請先重新整理後台。系統每 30 分鐘也會自動向金流確認一次，未開通的訂單會自動補上。
  • 仍有問題請來信，並附上購買帳號 Email、活動網址、付款時間與金額。

三、付款前的確認

由於方案付款後立即開通、可立即使用，購買前會以未預先勾選的方式請您確認：「我同意付款完成後立即開通方案，並已閱讀交付與退款政策與服務條款。」

四、可以退款的情形

1. 付款後 7 天內，尚未開始使用付費方案

同時符合以下條件，可申請全額退款：

  • 付款完成後 7 天內提出
  • 付款後，該活動沒有任何參加者完成驗證
  • 付款後，該活動上傳的資格名單沒有超過免費方案的 3 個頻道（或升級前方案的上限）

2. 已付款但方案未正常開通

付款成功但活動方案沒有升級，且經客服確認後無法在合理期間內修正，全額退款。

3. 重複付款

同一活動重複購買相同或已失效的方案（例如同時開了兩個付款頁都付款），系統會自動標記，我們會主動退還重複收取的金額。

4. 因本服務問題無法驗證

方案期間內，若因本服務本身的問題導致參加者無法完成驗證，且我們無法在合理期間內修復，可申請全額退款。若僅部分期間受影響，我們會優先以延長期限補償。

五、不接受退款的情形

除上述情形外，方案開始使用後，原則上不接受以下原因的退款：

  • 購買後改變心意，或活動取消、延期
  • 參加人數或驗證人數不如預期
  • 主辦者自身的活動、獎品、名單或影片設定問題（例如驗證影片關閉留言、設為私人、開啟留言審核導致留言被保留）
  • 參加者使用錯誤的頻道留言、未依步驟操作，或刪除了自己的留言
  • 名單額度已依規則累計使用（刪除名單不會釋出額度）

本政策不影響消費者依法不得預先拋棄的權利。

六、退款後的效果

  • 退還「單次活動」或直接購買的 200 人方案：該活動的方案立即結束，粉絲驗證頁關閉
  • 只退還「升級」：該活動回到單次活動方案（30 個頻道、自原付款日起 30 天）

七、退款申請方式

請寄信至 youtools@googlegroups.com，主旨註明「退款申請」，並提供購買帳號 Email、活動網址、付款日期、金額與申請原因。我們原則上於 7 個工作天內回覆。符合條件者退回原付款信用卡，實際入帳時間依發卡銀行與 SHOPLINE Payments 作業而定，通常約 2–4 週。

八、服務停止營運

若本服務預計永久停止，將至少提前 30 天公告；公告時仍在方案期間內的活動，依剩餘天數按比例退款。

Delivery & Refund Policy

Last updated: October 4, 2026

Your card statement will show the merchant as "rnao-studio", not "YouTools". YouTools is operated by rnao studio. If you see a charge you're unsure about, email us first and we'll look it up — no need to file a bank dispute.

1. What you buy

You buy a plan upgrade for one campaign. It's a digital service delivered online; nothing is shipped.

  • Single campaign NT$99: raises that campaign's eligible list limit to 30 channels for 30 days
  • Upgrade +NT$99 (or NT$198 directly): 200 channels for 60 days

The period starts on the payment date; upgrading doesn't restart it. A plan applies only to the campaign it was bought for and can't be moved. There is no automatic renewal.

2. Delivery

  • Once SHOPLINE Payments confirms the payment, the plan is activated immediately and the confirmation page shows "plan upgraded".
  • If it isn't, refresh the dashboard. The system also re-checks payments every 30 minutes and activates any it missed.
  • Still stuck? Email us with your account email, campaign link, payment time and amount.

3. Consent before purchase

Because plans are activated and usable right after payment, before buying we ask you to tick an unticked box confirming: "I agree that the plan is activated immediately after payment, and I've read the Delivery & Refund Policy and Terms."

4. When you can get a refund

1. Within 7 days, before using the paid plan

Full refund if all of these are true:

  • You ask within 7 days of payment
  • Since payment, no participant has completed verification in that campaign
  • Since payment, the campaign's list hasn't exceeded the free limit of 3 channels (or the previous plan's limit)

2. Paid but not delivered

If payment succeeded but the plan wasn't activated and we can't fix it within a reasonable time, full refund.

3. Duplicate payment

If the same campaign was charged twice for the same or a no-longer-applicable plan (e.g. two checkout pages both paid), the system flags it and we refund the duplicate.

4. The Service failed

If a problem with the Service itself prevents participants from verifying during the plan period and we can't fix it within a reasonable time, full refund. If only part of the period is affected, we'll first offer to extend the period.

5. When refunds aren't available

Apart from the above, once a plan is in use we generally don't refund for:

  • Change of mind, or the campaign being cancelled or postponed
  • Fewer participants or verifications than expected
  • Issues with your own campaign, prizes, list or video settings (e.g. comments disabled, video private, or comments held for review)
  • Participants commenting with the wrong channel, not following the steps, or deleting their comment
  • List quota already used under the rules (removing channels doesn't free it)

Nothing here limits rights consumers cannot waive by law.

6. After a refund

  • Refunding a Single campaign or the direct 200-channel plan ends that campaign's plan immediately and closes the fan page
  • Refunding only the Upgrade returns the campaign to the Single plan (30 channels, 30 days from the original payment)

7. How to request a refund

Email youtools@googlegroups.com with "Refund request" in the subject, and include your account email, campaign link, payment date, amount and reason. We usually reply within 7 business days. Approved refunds go back to the original card; it typically takes 2–4 weeks depending on your bank and SHOPLINE Payments.

8. If the Service shuts down

We'll announce a permanent shutdown at least 30 days in advance, and campaigns still within their plan period at that time will be refunded pro rata for the remaining days.